http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/139 2026-04-27T13:43:20Z http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/12540 Title: யாழ்ப்பாணப் பல்கலைக்கழக நூலகத்திலுள்ள கிரந்த வரிவடிவத்திலுள்ள வடமொழி நூல்களை (குறிப்பாக இந்துசமய நூல்களை) ஆவணப்படுத்தல் Authors: Umashankar, L. 2013-01-01T00:00:00Z http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/12539 Title: mproving the Reader Services of Libraries Using Quality Function Deployment - An Overview Authors: Umashankar, L.; Janen, T. Abstract: At present, research has been directed towards identifying suitable quality management tool to improve service quality in organizations. In libraries, quality of services is measured in terms of reader's satisfaction. Several researches have been conducted with regard to evaluation and improvement of reader services in libraries. In this paper, the possibility of using Quality Function Deployment (QFD) tool for improving the quality of library reader services is explored, and a framework referred to as Service QFD is proposed. There are four phases in this model. Initial phase helps to identify the reader's needs and requirements (quality of the library collection, attitude and skills of employees, etc.), and the second phase translates them into service terms (willingness of employees, competency of employees, etc.). Subsequently, third phase consists of processes to be planned, and fourth phase involves the implementation of quality management activities (recruitment of employees, skill training for employees, etc.). Further, there are three matrixes related to this process available. Reader's needs are translated into service requirements in the first matrix. Second matrix links, service requirements to reader service process, and the third matrix relates the reader service process to quality management activities. In each matrix absolute score and relative score are calculated. Based on the relative score, quality management activities are ranked and prioritized. This tool has been tested by several service sectors and proved to be efficient in service quality improvement. The framework presented in this paper shall be customized to reflect the requirements of individual libraries. Moreover, it helps to highlight where resources and efforts should be exploited, and leads to improvement in the quality of reader services of libraries. 2015-01-01T00:00:00Z http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/12538 Title: An Appraisal of Socio-Economic Factors Influencing GCE Ordinary Level Performance of Children belonging to the Peasant Community in Jaffna Peninsula Authors: Umashankar, L. Abstract: Agriculture is the mainstay of a significant section of the populace in the Jaffna peninsula. Consequently, any progress in the welfare in the lives of those involved in agriculture, certainly would result in the progress of the entire region. Education is an essential element in the sustainable development goals of the United Nations (UNSDG 4). The most recent media reports seem to reveal that performance of the Jaffna district at GCE (O/L) falls behind the rest of the districts of Sri Lanka. Thus, researcher has endeavoured to identify the causes which led to such a result. To this end, 312 students were selected by a purposive random sampling procedure from all nine educational zones in the Jaffna district. A pretested structured questionnaire was administered to the students selected during the period of April to May, 2017. A multiple regression analysis was performed by employing the econometric software STATA 13. The results revealed that, self-study of each pupil had contributed positively in the elevation of performance in all subjects at 1% probability level. This implies that when the students' individual average studying time increases by one-time unit the average marks scored increased by 6.69, 5.92, and 5.21 units in mathematics, science, and Tamil respectively. It reveals that, besides, their application at home, enhances their overall performance considerably. However, no significant relationship is indicated in the performance of a pupil in respect to the number of hours spent in tuition. It is also seen that the attitude of the parents, due to their shortfall in education, which makes them believe that school hours and tuition hours together, will suffice to help their children succeed, is false. Besides, the visits to the library affect positively at 5% significant level, the cumulative average marks of the students in science and Tamil Language. It is recommended that adequate facilities be provided for children in peasant families and they be encouraged to visit libraries. Besides, with reference to their children's education an awareness extension program is recommended to target peasant parents. Those NGOs or any philanthropists or Governmental organisations dealing with the wellbeing of peasants, if they institute self-study units in homes for children, it would be very effective in enhancing performance and the same is recommended strongly. 2017-01-01T00:00:00Z http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/12537 Title: வடமொழி நூல்களில் கிரந்த வரிவடிவத்திலுள்ள நூல்களை ஆவணப்படுத்துதல் - யாழ் பல்கலைக்கழக நூலகத்தை அடிப்படையாகக் கொண்ட ஆய்வு Authors: Umashankar, L. 2013-01-01T00:00:00Z